Privacy Policy

Note: This English translation has been done with greatest care. However, we cannot be held liable for the precision and correctness of the translation. If in doubt, the original German version shall prevail.
1. Privacy policy guidelines

We consider personal data protection to be a top priority. Therefore we would like to inform you at this point about how we protect your privacy when you make your personal data available to us. Of course we comply with all current German data protection laws and regulations, but, in addition to this, we promise to handle your data responsibly so that your privacy is protected at all times. It is important to us that you feel secure while visiting our website.

It is generally possible to use our web pages anonymously. When you visit our website, information of a general nature will be collected automatically. This can be information concerning for example the type of web browser and operating system you are using, the domain name of your internet service provider or information of a similar kind. This exclusively concerns information that does not enable identification. Moreover this data is generated every time you access any website on the internet and so does not constitute a specific function of our web pages. This type of data is collected anonymously and used solely for our statistical evaluations. Your computer’s IP address and the date and time of your visit to our website will also be logged for the purpose of ensuring data security.

Your personal data is only stored when you provide this information to us. We need this data, in particular your name, address and e-mail address, primarily in order to process your order in our online shop. This information is collected when you enter it into the input sections of our order or contact form.

2. Information use

The personal information collected in this way will be used for the sole purpose for which you have provided it to us, i.e. to process your order, send you our current catalogues or our newsletter if you have subscribed to it. Should significant amendments be made to our GTC or Privacy Policy regulations, we will inform our users by e-mail.

3. Disclosure to third parties

It may be necessary to pass your data on to service providers, such as clearing houses or carriers, to enable us to process your order. We will never sell the data we collect outside our company or pass it on to third parties, unless it is absolutely essential to the execution of your contract.

4. Credit check

We would like to point out that, during the order process, your data will automatically be processed to ensure an efficient transaction. We obtain information from Creditreform about your payment history and credit standing based on mathematical statistical methods using address data.

5. Cookies

We use cookies to improve our order process. Cookies are small text files that your web browser accepts when you visit our web pages and stores on your computer. You can deactivate them in your browser settings. We use these cookies to, for example, save your shopping baskets or your watch lists and facilitate your next order. After a standard storage period of 365 days, a cookie automatically ceases to be valid. Once your order has been completed, when you visit our website again, you will be recognised as a customer thanks to a special cookie which will facilitate your next order. Most browsers have functions which enable you to refuse the use of cookies or to uninstall the cookies you have accepted (while visiting a website) when you have left the site. Without cookies you may not be able to use certain functions on the website, for example in the online shop.

5.1. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses so-called “cookies”, which are text files placed on your computer, to enable the website to analyse how you use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on a server in the USA. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will also transfer this information to third parties when required to do so by law, or where such third parties process the information on Google’s behalf. Google will never associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the all the functions of the website. By using this website, you agree that the data collected about you by Google may be processed as described above and for the purposes described above.

5.2. Use of Facebook plugins

Our website uses Facebook social network plugins (Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA). Facebook plugins on our site can be identified by the Facebook logo or the “Like” button (in German: “Gefällt mir”). You can find an overview of Facebook plugins here: If you visit our site, a direct connection is established between your browser and the Facebook server via the plugin. Facebook is thereby notified that you have visited our site with your IP address. If you click on the Facebook “Like” button while logged into your Facebook account, you can link the contents of our web pages to your Facebook profile. Facebook can thereby link your visit to our pages with your user account. We would like to point out that we, as the site’s service provider, do not have any knowledge of the data content transferred or the use of such by Facebook. You can find further information on Facebook’s Data Policy under: If you do not want Facebook to be able to link your visit to our sites with your Facebook user account, please log out of your Facebook user account. We abide by the German laws that govern data protection and take your privacy seriously. Personal data is therefore collected by us only to the extent required for technical purposes, for example to process contracts or orders.

6. Your rights

You have the right to obtain information on all personal data that we have stored about you. If you (no longer) agree with the storage of your personal data or if this data has become inaccurate, you can give us instructions to delete or block them or, as the case may be, to carry out the necessary rectifications provided that we are not prevented from doing so by current legal requirements.

7. Privacy policy queries

If you have any questions concerning the collection, processing or use of your personal data, please contact us at this e-mail address: or by post: DRAYER Fachhandel für Baumpflege und Seiltechnik Reference: Datenschutz Ahlenbachweg 19a 79286 Glottertal Germany